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Information Technology Department

3 months ago

Help Desk

(907) 523-1790 

Department Hours:

Monday to Friday: 7:30AM to 5:00PM

The Help Desk is open for emergencies and classroom issues. 

For all other inquiries please use the Work Order System. 

 

Supervisor - Christopher Murray

 

Network Technician - Cliff Savage

Network Services, 3Com and Mitel Phones, Power Systems, Wireless, Firewall, Cameras

 

Systems Technician - Ezra Strong

Backup Systems, Automation, Virtual Systems, Website, Servers and Server Shares, Powerschool, Destiny, Application Servers, Clever and other connection systems, Active Directory, Google Apps, Email, MAP and AMP, Wireless 


Server Technician - Christopher Cairns

Papercut, Munki, System Center Configuration Manager, MDT/WDS imaging, application packaging and deployment, operating system customization, Group Policy, Active Directory, Google Apps


User Support Lead - Rebecca Daniels

 Coordinates all Support Specialist schedules and workflow, advanced troubleshooting and repair, long term projects, site relations, professional development, project lead

 

Information Technology Support Specialist - Richard Culver, Michael Eder, Kristina Derr, Guy Unzicker, Loren Bettridge

Remote/Field/Project Support, troubleshooting and repair, professional development

BYOD Software

about 1 month ago

Mobility Print Install

Download

Mobility Print Software

NetExtender Configuration

about 1 month ago

NetExtender allows JSD staff connected to the internet from anywhere in the world to "tunnel" into the JSD network and interact with in-network resources as if they were connected from a JSD location.  

Configuration is the same for Mac & PC:


Server: office.juneauschools.org:4433
Username: yourfirst.lastname
Password: your district password
Domain: juneauschools.org



Note: NetExtender will not work from within the JSD network.