Culture of Service and Support - Initiative 9
Develop and implement a service culture and efficient system of support at the District Office.
Lead Staff: David Means, Director of Administrative Services, 907.523.1770, david_means@jsd.k12.ak.us
Glenn Gelbrich, Superintendent, 907.523.1702, glenn_gelbrich@jsd.k12.ak.us
Description: A process will be developed by which staff and community members may identify and/or suggest areas for improvement in process quality, efficiency and service throughout the District.
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Action Step |
Target Date |
People Involved |
Budget/Resource Implications |
Progress Update
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1. Identify and train staff to serve on Process Review Committee. Select training vendor program. Established JSD Process and Performance Management Group. |
4/16/10 |
Superintendent, Director of Administrative Services, Lead Department Staff |
$27,500 training |
List approved. Training completed Oct 4 - 8, 2010. Committee established. |
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2. Communicate with stakeholders the purpose and value of the Process Review program. |
5/1/10 – 6/30/10 |
District Cabinet Level Staff |
None |
In progress--will be ongoing |
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3. Process and Performance Management Group a. Student Registration b. Maintenance Work Orders c. Travel Authorizations d. MAPS Testing e. Grants Management |
a. Oct 2010 b. Oct 2010 c. Oct 2010 d. Nov 2010 e. April 2011 |
a. In development phase b. In trial phase c. Trial phase d. Development phase e. Research phase |
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4. Provide information and informational sessions on how staff and the public can participate in the process.
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1/1/11 |
Process Review Committee |
None |
Ongoing dependent upon specific project |
| 5. Develop processes and materials needed to implement. New with each project. |
10/31/10 – 6/30/11
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Process Review Committee and Vendor | $5,000 |
In progress--Ongoing with each new project. |
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7. Annual Assessment. |
Fall 2011 |
Vendor |
To Be Determined |
Working now to develop matrix of target goals for 2010-2011.
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